Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview The Analyst, Business Systems plays a critical role in ensuring smooth operations and efficient support for Authorized Retailer employee provisioning, Enterprise Sales Code Assignment, and Retail location set up and maintenance. The Analyst, Business Systems combines technical expertise, attention to detail, and strong communication skills to support internal and external customers and outsources partners, optimize processes, and contribute to overall operational excellence.
Job Responsibilities :
- Authorized Retailer Neighborhood (AR-N) Provisioning Support: Collaborate with AR-N backoffice points of contact (POCs) to facilitate seamless onboarding and provisioning processes. Address inquiries related to dealer accounts, access, and system permissions. Serve as the liaison between dealers and internal backoffice teams. Resolve issues promptly and maintain strong relationships. Advocate for streamlined end-user provisioning processes. Submit and follow up on provisioning defect tickets.
- Sales Code Audits:Review and validate sales codes status in Sailpoint and CRM. Analyze complex data sets to prioritize actions. Organize and address multiple issues effectively.
- Root Cause Analysis and Process Documentation: Investigate issues, identify root causes, and propose solutions. Update process documentation to reflect improvements.
- Relationship Building and Proactive Issue Identification: Collaborate with partners, customers, leadership, and peers. Anticipate and address potential challenges.
- Manual Sales Code Creation: Extract relevant data from SAP CRM and Workday systems. Organize work for outsourced partner to complete sales code creation for employees who transferred to a new channel.
- Outsourced Partner Audit the Auditor and Time-Motion Studies: Participate in audits to ensure compliance with internal processes and standards. Verify accuracy and completeness of data. Validate established average handle times for subprocesses remain up-to-date in light of process changes.
- Other responsibilities as dictated by emerging business needs.
Education and Work Experience :
- Bachelor's Degree in Finance, Information Management, or related field (Preferred)
- 3-5 years Working experience of systems analysis experience with understanding strategic business information systems. (Required)
Knowledge, Skills and Abilities :
- Attention To Detail (Required)
- Communication (Required)
- Problem Solving (Required)
- Microsoft Office (Required)
- Relationship Building (Required)
- Analytical (Required)
- SQL Server or other data analysis tool (Preferred)
- RPA Mindset (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel :
Travel Required (Yes/No): No
DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $65,900 - $119,000
Corporate Bonus Target: 10%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser:
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out
. Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Tags
Full time, Temporary work, Part time, Work experience placement, Work at office, Local area, Flexible hours,