Responsibilities:
• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
• Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
• Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
• Accurately complete appropriate documentation for each transaction.
• End each call by completing all required activity in order to fulfill customer requests.
Requirements:
• Excellent communication skills, both verbal and written.
• Fluent in English
• Demonstrated analytical and problem-solving skills.• Demonstrated ability to work within time constraints.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Professional and pleasant telephone manner.
• Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
• Experience working in a call center environment specifically in a customer service role.
• Previous Financial Services experience would be considered an asset.
...Job Title: Event Project Manager Department: Operations Status: Full Time Job Summary: The Event Project Manager is... ...Sales or Senior Project Manager to create outstanding events. Plan and execute events that fulfill PRO EMs objectives, as well as...
...Summary of Essential Functions:**We are looking for a competent **Call Center Representative** to field customer calls and emails, provide... ...and multi-task.Ability to work independently / remoteOvernight position: 11pm - 7:30 am EST; rotating weekends after 90 days....
...teaching theory and technique using music that students know and love, B2R teachers develop musicians who enjoy performing, recording in our studio, and even composing original music!Benefits: practice space, performance opportunities, recording studio access, flexible...
We are hiring Warehouse Workers / Package Handlers for our Desoto, TX location. Applying is quick and easy talk to a recruiter today and you could start within the week! Address: 802 East Centre Park Blvd, Desoto, TX 75115 Shifts: Saturday and Sunday, 4 PM until...
...Are you looking for a flexible, dynamic career where you're in control of your schedule and earning potential? Join our team as a Taxi Driver, where you'll have the freedom to manage your own business while being supported by an established organization. We are seeking...