Job Description
**Why Work Here?**
Join a dynamic team that values your contributions and offers a supportive work environment! We provide excellent benefits, professional development programs—including in-house continuing legal education (CLE) and national attorney training—and a generous paid time off (PTO) plan.
We are a leading defense litigation law firm with a strong presence across the United States, recognized among the top 200 law firms by The American Lawyer and ranked 43rd in the National Law Journal's survey of the largest law firms. Our commitment to diversity and inclusion is reflected in our Mansfield Certification Plus and recognition as a Gold Standard Law Firm by the Women in the Law Forum.
We are dedicated to attracting and retaining professionals who prioritize teamwork, collaboration, client service, and innovation. If you are a motivated individual seeking a long-term opportunity where you can grow and feel valued, we encourage you to apply for the Business Line Program Administrator position.
This position offers the flexibility to work remotely from any location where we have an office.
**The Position**
As a Business Line Program Administrator, you will play a crucial role in supporting client program operations by providing analytical insights, training, and oversight to ensure the smooth management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines.
In this role, you will regularly interact with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.
**Responsibilities:**
- Review and analyze information from internal and external systems to provide actionable insights and recommendations.
- Collaborate closely with program leads to ensure seamless day-to-day business operations and support program success.
- Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes.
- Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
- Analyze and report on key performance metrics and case deadlines across a high volume of files, ensuring internal and client-facing systems are up to date.
- Provide regular updates on program data to stakeholders.
- Develop and distribute program documents, reports, and presentations to enhance understanding and collaboration.
- Serve as a point of contact for clients, claims professionals, and attorneys, addressing issues and ensuring smooth workflows and deadlines are met.
- Manage compliance with program-related requests and maintain adherence to established protocols.
**Qualifications:**
- A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, demonstrating your ability to navigate complex legal processes.
- A bachelor's degree or equivalent is required. Experience or knowledge in project management or process improvement is a strong advantage.
- Exceptional leadership, time management, and organizational skills to inspire teams and streamline operations.
- Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel skills, including working with pivot tables and large data sets, are highly preferred.
- Strong written and oral communication skills to engage effectively with diverse stakeholders.
- Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results.
- Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment.
- Flexibility to work both independently and collaboratively as part of a team.
- Ability to thrive in a fast-paced environment while maintaining focus, efficiency, and attention to detail.
- A holistic approach to problem-solving, combining big-picture thinking with meticulous attention to detail to achieve strategic goals.
**Compensation and Benefits:**
Compensation decisions are based on various factors, including experience, education, licensure, geographic location, market demands, and other business needs. The salary range for this position is $65,000 - $85,000 USD. This full-time position qualifies for a comprehensive benefits package, including a 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details regarding participation in these benefit plans will be provided upon receiving an offer of employment.
**Why Should You Apply?**
- **Benefits:** Enjoy an outstanding benefits package, including a 401(k) match and generous PTO plan.
- **Career Growth:** Take advantage of ample opportunities for professional development and advancement.
- **Employee Perks:** Access corporate discount plans and other benefits.
We believe in fostering a work environment free of barriers and bias, where individual perspectives and talents are respected and valued. Our policy ensures equal employment opportunities without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law.
If you are ready to take the next step in your career and join a team that values your contributions, we look forward to receiving your application!
Employment Type: Full-Time
Salary: $ 65,000.00 85,000.00 Per Year
Job Tags
Full time, Work at office, Remote work,