Chargeback Analyst Job at Cypress HCM, Draper, UT

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  • Cypress HCM
  • Draper, UT

Job Description

This is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position.

Responsibilities

This position will be a part of the Payment and Risk Operations team and will be responsible for:

  • Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
  • Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
  • Communicate with customers regarding documentation requests via email and phone calls
  • Ensure Dispute milestones are met within timeframe
  • Data entries related to chargeback

Requirements

  • Has at least 2 years chargeback of payment card risk management experience
  • Has at least 2 years customer service experience
  • Bachelor in Finance, accounting, economics or management related fields
  • Meet service level and performance requirements to deliver high quality work
  • Possesses strong data analysis and investigative reporting skills
  • Able to solve transaction or payment issues without complete process guidance
  • Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
  • Has strong skills of using Excel and other software to create spreadsheets, models and reports
  • Ability to make sound judgment calls

Pay Rate

  • $24-$26.67/hour

Job Tags

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