Job Description

This is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position.

Responsibilities

This position will be a part of the Payment and Risk Operations team and will be responsible for:

• Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
• Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
• Communicate with customers regarding documentation requests via email and phone calls
• Ensure Dispute milestones are met within timeframe
• Data entries related to chargeback

Requirements

• Has at least 2 years chargeback of payment card risk management experience
• Has at least 2 years customer service experience
• Bachelor in Finance, accounting, economics or management related fields
• Meet service level and performance requirements to deliver high quality work
• Possesses strong data analysis and investigative reporting skills
• Able to solve transaction or payment issues without complete process guidance
• Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
• Has strong skills of using Excel and other software to create spreadsheets, models and reports
• Ability to make sound judgment calls

Pay Rate

• $24-$26.67/hour

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