Customer Success Manager Job at Mindsmith, Orem, UT

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  • Mindsmith
  • Orem, UT

Job Description

🚀 Customer Success Manager

Mindsmith is a venture-backed, high-growth startup helping corporate learning teams. We're the first AI-native elearning authoring tool (platform for creating custom elearning content). We are experiencing rapid growth (82% in Q1 alone!), and we're looking for a proactive Customer Success Manager to help expand our relationships with large enterprise customers.

🌟 About Mindsmith

Mindsmith accelerates the creation of custom eLearning content using cutting-edge AI technology. Typically, creating just one hour of eLearning content takes 200 hours. Mindsmith supercharges this process, making teams 2-20x more efficient. Our vision goes beyond content creation; we are building the foundational AI infrastructure for all eLearning.

🎯 What You'll Do

Your mission will be to strengthen and expand relationships with our enterprise clients:

  • Customer Success Calls: Lead quarterly check-ins with enterprise customers to share roadmaps, metrics, and gather feedback.
  • Healthy Customer Metrics: Collaborate to define and monitor critical customer success metrics, ensuring customers are actively engaging and realizing value.
  • Conference Attendance: Represent Mindsmith alongside our CEO at industry conferences (~1x/month).
  • Expansion Plans: Strategically partner with customer champions to expand usage within their organizations.
  • Customer Referrals: Proactively seek referrals from satisfied customers and agency partners.
  • Knowledge Base Management: Regularly update our knowledge base to support customer onboarding and ongoing use.
  • Customer Support: Respond efficiently and thoughtfully to customer inquiries via Intercom.
  • Project Consulting: Offer strategic insights and recommendations on customers' eLearning projects.
  • Pricing Strategy: Assist in developing strategies to gradually raise prices at renewal.
  • Billing and Contracts: Ensure timely payments, manage contracts, and oversee renewals.
  • Demo Management: Conduct product demonstrations with smaller prospects to nurture pipeline opportunities.

🎓 About You

  • You think and operate like a founder: high agency, integrity, and ownership. You don't over-index on past experience and are willing to experiment with new, scrappy things.
  • You're data-driven: skilled in analyzing customer metrics to proactively address potential issues.
  • You care about creating real-world impact.
  • You aren't afraid to work really hard.
  • You're excited to join a rocketship startup.

💼 Qualifications

  • Experience in customer success, account management, or related roles.
  • Comfortable presenting to senior stakeholders and executives. You'll be working with some large companies.
  • Bonus: Background in eLearning, SaaS startups, or enterprise accounts.

💰 Compensation

  • Base Salary: $70-80K, DOE
  • Performance Bonus: Up to $10K based on defined metrics (Net Revenue Retention, Time to Value)
  • Referral Bonuses: Additional compensation for customer-driven referrals.

🌱 Why Mindsmith?

  • Rapid growth trajectory with substantial opportunities for professional advancement.
  • Collaborative environment where your input directly influences product and strategy.
  • Meaningful work with high-impact enterprise clients.
  • Not sure if you tick every box? Apply anyway! We're looking for passion, potential, and a proactive mindset above all else.
  • Let's redefine eLearning together! 🚀

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