Help Desk Associate Job at Trusted Workforce Solutions, East Windsor, Middlesex County, NJ

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  • Trusted Workforce Solutions
  • East Windsor, Middlesex County, NJ

Job Description

Job Description

We are seeking a highly motivated and customer-oriented Help Desk Professional to join our team. The ideal candidate will have a strong understanding of IT support principles and a passion for resolving technical issues.

Responsibilities:

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Troubleshoot and resolve a variety of technical issues, including hardware, software, and network problems
  • Document and track all support requests and resolutions
  • Identify and escalate complex issues to higher-level support teams
  • Maintain a positive and professional attitude, even under pressure
  • Stay up-to-date on the latest technologies and troubleshooting techniques

Qualifications:

  • Strong understanding of IT support principles, including hardware, software, and networking
  • Excellent problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Experience with help desk ticketing systems
  • IT certifications (e.g., A+, CompTIA Network+) preferred, but not required

Job Tags

Full time,

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