Hospitality Manager Job at Forrest Solutions, New York, NY

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  • Forrest Solutions
  • New York, NY

Job Description

We are seeking a proactive and service-oriented Client Relations Manager/Hospitality Manager to lead our reception and hospitality operations. This position plays a critical role in ensuring an exceptional client and guest experience while maintaining operational excellence across front desk services, hospitality functions, and event coordination. The ideal candidate will be a natural leader with a strong background in customer service, staff supervision, and office operations.

Key Responsibilities:

Team Management & Leadership

  • Supervise and support the reception and hospitality team, including scheduling, training, coaching, and performance evaluations.
  • Foster a culture of service excellence, professionalism, and teamwork.

Operational Oversight

  • Ensure seamless daily operations of front desk and hospitality services.
  • Oversee guest services, reception coverage, and coordination of office events and meetings.

Customer Service

  • Promptly address and resolve client service issues, escalating to CAID as appropriate.
  • Maintain a high standard of hospitality for all visitors, clients, and stakeholders.

Training & Development

  • Provide continuous training to enhance team skills, service quality, and adherence to protocol.

Resource & Inventory Management

  • Monitor staffing levels, supplies, and equipment to ensure operational efficiency.
  • Assist with ordering snacks and maintaining par levels for office supplies.

Reporting & Communication

  • Generate and submit reports on service quality, team performance, and operational updates to senior management.

Event & Meeting Coordination

  • Support CAID in planning and executing office meetings, events, and conferences, including catering logistics and room setup.

Visitor Management & Security

  • Manage visitor access, ensure proper security protocols, and assist with temporary badge issuance.

Mailroom & Administrative Support

  • Assist with mailroom duties including creating labels and providing tracking information.
  • Provide general administrative support and handle ad hoc assignments as needed.

Vendor & Facilities Coordination

  • Liaise with external vendors and support CAID with vendor-related tasks and service delivery.

Morning Operations Responsibilities

  • Distribute newspapers as needed from the freight area.
  • Open phones and review the reception email inbox for inquiries or requests.
  • Inspect and tidy conference rooms to ensure readiness for the day.

Qualifications:

  • 3+ years of experience in a customer-facing role, with 1+ year in a supervisory or team lead capacity.
  • Strong organizational, interpersonal, and communication skills.
  • Proficiency in Microsoft Office Suite and experience with scheduling and visitor management systems.
  • Proven ability to resolve customer issues with professionalism and poise.
  • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
  • Experience in event coordination, hospitality, or facilities support is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Tags

Temporary work, Day shift,

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