LIVE CHAT AGENT-WFH REMOTE Job at Shavano Family Practice, Los Angeles, CA

YW9jaHFKVm52bi9EL2ZnY2RVMzBSL0tk
  • Shavano Family Practice
  • Los Angeles, CA

Job Description

As a Live Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. You will help customers with inquiries, resolve issues, and ensure they have a positive experience with our products or services. The ideal candidate is proactive, empathetic, and able to handle multiple chats at once in a fast-paced environment.

Key Responsibilities:
Customer Support:

Respond to customer inquiries via live chat in a professional and friendly manner.
Provide real-time assistance, including product details, troubleshooting, and issue resolution.
Understand customer needs and guide them toward the best solutions.
Problem-Solving:

Identify and resolve issues promptly, ensuring customer satisfaction.
Escalate more complex issues to higher-level support or appropriate departments when necessary.
Follow up with customers to ensure issues are fully resolved and their needs have been met.
Order Assistance:

Assist customers with orders, including tracking, returns, exchanges, and refunds.
Help customers navigate the website, complete purchases, and provide product recommendations when appropriate.
Product Knowledge:
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Work from home,

Similar Jobs

Softworld, a Kelly Company

Data Analyst Job at Softworld, a Kelly Company

 ...Job Title : SAP Data Analyst (Contract 6-12 months+) Job Location : Hybrid, Redmond, WA 98052 Onsite Requirements: data cleanup configurator tool SAP Job Description : This contractor position is to assist with data cleanup, validation... 

State of Indiana

Purchasing Administrator Job at State of Indiana

 ...in Peoplesoft Financials. Contact requesters for clarification if needed. Route edited requisitions to lead buyers for the Purchasing Manager's approval. Assist requesters with entries and guide them through the entry process via phone Manage purchase order... 

TECKpert

IT Project Manager Job at TECKpert

 ...We have an immediate opening for an IT Project Manager to join the TECKpert team and provide support to our client, local Government agency on site in Fort Lauderdale, FL. *No third parties* Who we are Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert... 

The Clorox Company

Customer Team Leader - Target Job at The Clorox Company

 ...believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace (**Your role at Clorox:**The Target Team Leader is a fun, dynamic position that will set the strategy and vision for a team of field sales... 

Yexgo

Data Entry Clerk / Typing - Remote Work From Home Job at Yexgo

 ...our team in a remote position based out of Jacksonville. This work-from-home opportunity allows you to contribute to our organization's...  ...and meet deadlines ~ Basic troubleshooting skills for common computer issues ~ Strong written and verbal communication skills...