Job Description

At JDI Systems, we’re proud to represent some of the most recognized names in telecommunications—including T-Mobile. As we expand our presence and partnerships, we’re searching for driven and customer-focused individuals to join our team as Telecommunications Account Associates.

This role is a great fit for individuals who are passionate about connecting with others, providing exceptional service, and growing within a company that prioritizes development and internal promotion. If you’re eager to learn, motivated to succeed, and ready to be part of a supportive, high-performing environment—this is the opportunity for you.

As a Telecommunications Account Associate, you’ll act as a key point of contact between the client and their customers, ensuring a seamless and informative customer experience from start to finish.

Key Responsibilities:

• Represent the telecommunications campaign with professionalism and enthusiasm while engaging with customers
• Provide accurate information on telecommunication's products, services, and promotional offers
• Build meaningful customer relationships and guide them through the account setup or service upgrade process
• Handle service inquiries, address concerns, and resolve issues in a timely, solution-oriented manner
• Maintain detailed records of customer interactions and follow-ups
• Stay current on telecommunications offerings, technology updates, and industry trends
• Collaborate with fellow Account Associates and leadership to meet team goals and enhance the overall customer experience

What We Look For in a Telecommunications Account Associate:

• 1–2 years of experience in customer service, client support, or a related role
• Excellent communication skills with a friendly and approachable attitude
• Confidence in problem-solving and handling objections with professionalism
• Ability to manage multiple tasks and adapt quickly in a fast-paced setting
• Reliable, self-motivated, and eager to take on new challenges
• Passion for learning and contributing to a positive team environment

Job Tags

Similar Jobs