Telecommunications Account Associate Job at JDI Systems, Riverside, CA

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  • JDI Systems
  • Riverside, CA

Job Description

At JDI Systems, we’re proud to represent some of the most recognized names in telecommunications—including T-Mobile. As we expand our presence and partnerships, we’re searching for driven and customer-focused individuals to join our team as Telecommunications Account Associates.

This role is a great fit for individuals who are passionate about connecting with others, providing exceptional service, and growing within a company that prioritizes development and internal promotion. If you’re eager to learn, motivated to succeed, and ready to be part of a supportive, high-performing environment—this is the opportunity for you.

As a Telecommunications Account Associate, you’ll act as a key point of contact between the client and their customers, ensuring a seamless and informative customer experience from start to finish.

Key Responsibilities:

  • Represent the telecommunications campaign with professionalism and enthusiasm while engaging with customers
  • Provide accurate information on telecommunication's products, services, and promotional offers
  • Build meaningful customer relationships and guide them through the account setup or service upgrade process
  • Handle service inquiries, address concerns, and resolve issues in a timely, solution-oriented manner
  • Maintain detailed records of customer interactions and follow-ups
  • Stay current on telecommunications offerings, technology updates, and industry trends
  • Collaborate with fellow Account Associates and leadership to meet team goals and enhance the overall customer experience

What We Look For in a Telecommunications Account Associate:

  • 1–2 years of experience in customer service, client support, or a related role
  • Excellent communication skills with a friendly and approachable attitude
  • Confidence in problem-solving and handling objections with professionalism
  • Ability to manage multiple tasks and adapt quickly in a fast-paced setting
  • Reliable, self-motivated, and eager to take on new challenges
  • Passion for learning and contributing to a positive team environment

Job Tags

Full time,

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