BPO Agent Job at Contemporary Staffing Solutions, Harleysville, PA

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  • Contemporary Staffing Solutions
  • Harleysville, PA

Job Description

Job Title: BPO Agent (Healthcare Insurance)

Job Overview:
We are seeking a motivated and service-oriented BPO Agent to support our client’s healthcare enrollment operations. This 100% remote, temporary-to-hire position offers an exciting opportunity to assist individuals in selecting the healthcare plans that best fit their needs. Candidates should be goal-driven, tech-savvy, and comfortable working in a fast-paced, high-performance environment.

Compensation:
  • Training Pay: $18.50/hour (3–4 weeks)
  • Post-Training Pay: $20.00/hour
  • Commission: $25 per enrollment; $65 per enrollment retroactively once 50 enrollments are reached in a month
  • Bonus and OT opportunities available during peak periods
Work Schedule:
  • Training: Monday–Friday, 9:00 AM – 5:30 PM EST (video required throughout training)
  • After training: Assigned one of the following EST shifts, Monday through Friday:
  • 8:45 AM – 5:30 PM
  • 10:15 AM – 7:00 PM
  • 11:15 AM – 8:00 PM
  • 2:15 PM – 11:00 PM
  • One to two evening shifts per week required
  • Weekend hours optional (OT/commission eligible); Saturdays may become required during peak season with a compensatory weekday off
Key Responsibilities of the BPO Agent:
  • Guide individuals through selecting a healthcare insurance plan tailored to their needs
  • Conduct inbound and outbound calls using company-provided leads
  • Deliver a positive customer experience while meeting sales goals
  • Stay engaged in continuous training and adapt to evolving procedures and systems
  • Maintain professionalism in a remote setting while upholding performance expectations
Qualifications and Skills for the BPO Agent:
  • Minimum 1 year of Medicare/Medicaid insurance sales experience
  • Minimum 1 year in an inbound/outbound call center environment
  • Strong sales drive and competitive nature
  • Excellent verbal communication and customer service skills
  • Proficiency with Microsoft Office and ability to learn proprietary systems
  • Must have the discipline to work independently and meet performance benchmarks
  • Reliable internet connection and ability to work EST hours from any U.S. time zone
Why Join Us?
  • Opportunity to work remotely from anywhere in the U.S. (EST hours required)
  • Competitive hourly pay with strong commission potential
  • Fast-paced, supportive team environment with ongoing training
  • Possibility of temp-to-hire based on performance and client needs
  • Gain valuable experience in the healthcare insurance industry
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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Job Tags

Hourly pay, Contract work, Temporary work, Remote job, Shift work, Weekend work, Saturday, Afternoon shift, Weekday work, Monday to Friday,

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